Frequently Asked Questions

 

Question:
How quickly can I finish this course?

Answer:
The course is designed to take the equivalent amount of time as a traditional in-class defensive driving school and will take six (6) hours. The course is timed, but the great thing about this course, however, is that you can work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds, and this program will allow you to proceed at your own pace as there is no time maximum for the program. No sections can be skipped or bypassed, however. OnlineDefensiveDriving.com will not issue certificates of completion if the participant has not successfully passed all sections, including the final exam.

 

Question:
Why do I need my vehicle registration to do this course?

Answer:
You will need to have your vehicle registration to do our course because there will be several security questions that need to be answered from that information every time you log into the course. These questions are asked randomly throughout the course just to verify that it is you taking the course and not someone else taking the course for you. If you are having problems finding out which car registration is being used for our course, please contact our company at 800-667-1724

 

Question:
What if my deadline for completion of defensive driving school has passed?

Answer:
Contact your court for instructions regarding the extension of your due date. It may also be possible for you to get a grace period from the course to turn in your certificate. Online Defensive Driving cannot extend your due date.

 

Question:
Can I use someone else's computer or Internet service?

Answer:
That is what makes this course so easy and great! You can take this at home, work, a friend or family memberís house, or your local library. You can even rent time on the Internet at a copy/computer center. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another.

 

Question:
I need my certificate expedited, what different mailing options are available?

Answer:
There are different ways of receiving the completion certificate. Because of security reasons, it is impossible for you to print your own certificate, so the original certificate must be sent directly from our office to you. There are different mailing options available to you depending on when the certificate is due. To expedite the mailing of your certificate, you will need to contact our company at 800-667-1724. Under "Certificate Delivery Method," there is an option to upgrade to Same Day Processing for an additional $10.00. If you need the certificate the next business day, we can send the certificate to you for an additional $25.00.

 

Question:
What is a student affidavit?

Answer:
In order to participate in our program, your identification must be verified through your license plate and driverís license number through a third party. If your identity cannot be verified, you are required to send in an affidavit so our company can identify the person taking the course. This verification enables our program to positively identify you randomly throughout the program with information pertaining to your driverís license, your current vehicle registration, and other forms of third party data. If our third party database cannot verify your identity, you will need to fill out and notarize a student affidavit, which we will supply for you.

 

Question:
Can I be expelled for the course?

Answer:
Yes, you can be expelled from the program for three reasons: 1. For answering (5) security questions incorrectly, 2. For answering (5) course questions incorrectly or 3. If you do not pass the final exam on your third attempt. If you are expelled from the program it is a requirement by the state of Texas that you may not continue with the course and must re-enroll therefore forfeiting all course progress. If you are expelled from the program, you will not be entitled to a refund and must pay a $25.00 fee to re-enroll. There are no exceptions for any student as it is a mandatory rule, set forth by the Texas Education Agency.

Returning Students